Shipping policy

Last updated: August 3, 2026

At Zorrena, every order is prepared with care to ensure your products arrive in the best possible condition. Please review the following information regarding order processing, shipping, and delivery.

Processing and Delivery Times

The estimated total time to receive an order is generally:

10 to 15 business days

This timeframe includes order preparation and delivery by the shipping carrier.

Business days exclude weekends and public holidays. All delivery times are estimates and are not guaranteed for a specific date.

Additional delays may occur during periods of high demand, promotional events, holidays, or circumstances beyond our control.

Shipping Fees

Applicable shipping fees are calculated and displayed at checkout before the order is confirmed.

Shipping costs may vary depending on:

  • The delivery address
  • The weight of the order
  • The number of products ordered
  • The available shipping method

Order Confirmation and Tracking

After placing your order, you will receive a confirmation email at the address provided during checkout.

When tracking information is available, you will receive another email once your order has been shipped. Please allow 24 to 48 hours for tracking information to appear on the carrier’s website.

Shipping Address Accuracy

Customers are responsible for confirming that their name, delivery address, apartment number, postal or ZIP code, and contact information are correct before completing an order.

If you notice an error, please contact us immediately. We cannot guarantee that an address can be changed once order preparation or shipping has begun.

Zorrena is not responsible for packages that are delayed, returned, or delivered to an incorrect address due to incomplete or inaccurate information provided at checkout.

Additional shipping fees may apply if a package needs to be shipped again.

Delivery Delays

Delivery delays may occasionally occur due to:

  • Weather conditions
  • High shipping volumes
  • Carrier delays
  • Customs inspections
  • Circumstances beyond Zorrena’s control

If your package appears to be delayed, please first review the tracking information. You may then contact our customer service team so we can help you investigate the situation with the carrier.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your entrance and property.
  2. Check with other household members or neighbours.
  3. Review the delivery details provided by the carrier.
  4. Contact the shipping carrier directly.
  5. Contact Zorrena if the package remains missing.

We will assist you in reviewing the situation. However, the replacement or refund of a package marked as delivered will depend on the results of the carrier’s investigation.

Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs of the damaged product
  • Photographs of the shipping package and label

We will review the situation and inform you of the available resolution options.

Separately Shipped Orders

In some cases, products from the same order may be prepared or shipped separately. You may receive multiple packages and tracking numbers without unexpected additional shipping fees.

International Orders

When international shipping is available at checkout, customs duties, import taxes, or handling fees may be charged by the destination country.

Unless these charges are collected at checkout, they are the responsibility of the recipient. Zorrena does not control customs processing times or fees imposed by local authorities.

Contact Us

For questions regarding your order or delivery, please contact us through the info@zorrenan.com.

Please include your full name and order number so we can assist you more quickly.

Consumer Rights

This policy does not limit any rights that consumers may have under applicable laws.

Short text for your product pages

Estimated preparation and delivery time: 10 to 15 business days. Tracking information will be sent by email once your order has shipped.